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Returns & Refunds Policy
Last updated: October 29, 2026

At Homéa, every piece is chosen with care for your table. If something isn’t right, we’ll gladly help.

Returns
Items may be returned if they are unused, undamaged and in their original packaging, in the same condition you received them. We may reduce the refund if an item has been used, damaged or handled more than necessary. Please contact us before sending anything back so we can confirm your return and share the instructions.

Return shipping
For change-of-mind returns, the return shipping cost is the customer’s responsibility, unless we state otherwise or applicable law requires otherwise.

Damaged, defective or incorrect items
Tableware is delicate, so please inspect your order as soon as it arrives. If an item is damaged, defective or not what you ordered, contact us right away with your order number and clear photos of the item and its packaging. We’ll arrange a replacement or a refund.

Exchanges
To exchange an item, contact us first and we’ll let you know the available options.

Refunds
Once we receive and inspect your return, we’ll let you know whether the refund is approved. Approved refunds go back to your original payment method. Your bank or payment provider may need extra time to post the refund. If you don’t see it after a reasonable time, please contact us.

Non-returnable items
Some items may not be eligible for return, as stated on the product page at the time of purchase.

Your rights
This policy does not limit any rights you may have under applicable consumer protection laws, including for goods that are defective, not as described, or not delivered on time.

Contact us
To request a cancellation, start a return, ask about an exchange or report a damaged item, please reach out through the Contact page on our website, and our team will get back to you.