سياسة الخصوصية

Privacy Policy

Last updated: October 29, 2026

Homéa operates this store and website, including all related content, features, tools, products and services (the “Services”), to give you a curated tableware shopping experience. Homéa is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy explains how we collect, use and disclose your personal information when you visit our website, make a purchase, or communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to your personal information. By using any of the Services, you confirm that you have read and understood this Policy.

Information we collect

“Personal information” means information that identifies you or can reasonably be linked to you. Depending on how you use the Services, we may collect:

Contact details: your name, billing and shipping address, phone number and email address.
Payment information: payment method, transaction details and payment confirmation. Card details are processed securely by our payment providers.
Account information: your username, password, preferences and settings.
Order information: items you view, add to your cart or wishlist, purchase, return, exchange or cancel.
Communications: the information you include when you contact our support team.
Device information: your device, browser, network connection, IP address and other identifiers.
Usage information: how and when you browse and interact with the Services.

Where we get it

Directly from you, when you create an account, place an order, or contact us.
Automatically, from your device through cookies and similar technologies.
From our service providers who work on our behalf.
From our partners or other third parties.

How we use it

To provide and improve the Services: to process payments, fulfil and ship orders, manage your account, handle returns and exchanges, remember your preferences, and recommend products.
Marketing and advertising: to send promotions by email or text, and to show you relevant ads on our Services and other websites, including based on items you viewed or added to your cart.
Security and fraud prevention: to verify accounts, secure payments, and detect or act on suspicious or unlawful activity. Please keep your account credentials private.
Communicating with you: to provide customer support and respond to your enquiries.
Legal reasons: to comply with the law, respond to valid legal requests, and enforce our terms and policies.

Who we share it with

Shopify, and vendors who perform services for us (IT, payment processing, analytics, customer support, cloud storage, fulfilment and shipping).
Business and marketing partners who help us advertise to you. Depending on where you live, you may have the right to ask us not to share your information for targeted advertising.
Third parties you ask us or consent to share with, such as to ship your order.
Our affiliates and corporate group.
In connection with a business transaction such as a merger, to meet legal obligations, to enforce our terms, or to protect the Services and the rights of our customers and others.

Our relationship with Shopify

The Services are hosted by Shopify, which processes information about your use of the Services in order to provide and improve them. Your information may be transferred to Shopify and to third parties in countries other than where you live. Where Shopify uses information from your interactions with our store and other merchants for its own enhanced features, Shopify is responsible for that processing. Learn more in the Shopify Consumer Privacy Policy, or exercise your rights through the Shopify Privacy Portal.

Third-party websites and links

Our Services may link to websites run by others. We are not responsible for their privacy or security practices, and we encourage you to read their policies. Information you share on third-party platforms may be visible to others, and a link on our site does not mean we endorse that platform.

Children

Our Services are not intended for children. We do not knowingly collect personal information from children under the age of majority in your country. If you believe a child has given us their information, please contact us and we will delete it. We do not knowingly “sell” or “share” the personal information of anyone under 16.

Security and retention

No security measure is perfect, and information sent over the internet may not be fully secure, so please avoid sending sensitive or confidential information through unsecured channels. We keep your personal information for as long as needed to provide the Services, maintain your account, comply with legal obligations, and resolve disputes.

Your rights and choices

Depending on where you live, you may have the right to:

Access the personal information we hold about you.
Delete your personal information.
Correct inaccurate information.
Portability: receive a copy of your information and ask us to transfer it.
Manage communication preferences: unsubscribe from promotional emails at any time using the link in our emails. We may still send you order and account emails.

These rights are not absolute, and we may decline a request where the law permits. You can exercise them through our Contact page. We may need to verify your identity first, and you may use an authorised agent, who must provide proof of your authorisation. We will not discriminate against you for exercising your rights, and we will respond as required by law.

Complaints

If you have a complaint about how we handle your personal information, please contact us. Depending on where you live, you may also appeal our decision or complain to your local data protection authority.

International transfers

We may transfer, store and process your personal information outside the country where you live. Where required, for transfers out of the European Economic Area or the United Kingdom, we rely on recognised mechanisms such as Standard Contractual Clauses, unless the destination country is considered to provide adequate protection.

Changes to this Policy

We may update this Policy from time to time for operational, legal or regulatory reasons. We will post the updated version on this page, change the “Last updated” date, and give notice where the law requires.